IBM Deutschland GmbH
Leading FSPs face new competitive pressures from financial services convergence (nontraditional competitors selling financial services products) and new market entrants. Over the past 20 years, consumers have diversified their assets and have disintermediated traditional sales and service channels. Despite this environment, FSPs are seeking effective strategies to increase their revenue and profitability. Retaining profitable high-value customers and selling products into that customer base is a key issue. At the same time, your company is seeking ways to reduce administrative expenses to improve its efficiency. In addition, your company is facing regulatory issues with respect to risk management and privacy.