BMC Software, Inc.
How do you address the challenge of reducing costs without diminishing your ability to deliver more IT services and provide a higher level of service quality? Companies can lower service support costs significantly and meet the growing demand for new and improved services by taking a more holistic approach to service support.
This paper discusses:
> the importance of taking a unified approach to service support management
> how a holistic methodology can help service support organizations lower costs, improve service delivery and measure success
> the main principles of this approach
> what to look for in a service support solution
> the resulting benefits